Nina Cole
Nina chose patient care after helping her father navigate a complicated medical year and seeing how much kindness at the front desk can change the entire experience.
“Clarity is a form of kindness.”
Where the story began
Bessemer, Alabama
Learning the craft
B.A. in Communication, University of Montevallo; advanced training in patient experience and dental practice coordination.
The reason behind the path
Nina chose patient care after helping her father navigate a complicated medical year and seeing how much kindness at the front desk can change the entire experience.
A sentence worth keeping
“Clarity is a form of kindness.”
What keeps the optimism alive
She is most encouraged by the small moments when strangers help one another without being asked.
Life outside the role
Church choir, thrift-store treasure hunting, family game nights, and mentoring high-school students interested in healthcare careers.
How the work should feel
No patient should feel embarrassed for asking a question about cost, insurance, fear, or what comes next.
What makes the work worthwhile
Nina tries to make the first five minutes of every visit lighter than the five minutes before it.